This year, China's National Day and Mid-Autumn Festival will coincide, resulting in an extended holiday period lasting for 7 days to celebrate these two important festivals. During this time, AIIFAR's employees will enjoy their annual leave from September 28, 2023, to October 4, 2023. While our team takes a brief break during this period, we assure you that we will continue to provide support and services.

1. Continuity of Service

Throughout the National Day and Mid-Autumn Festival holidays, we will establish an emergency response team to ensure that you receive assistance in any urgent situations. You can contact our emergency contacts via WhatsApp or WeChat:

l For business issues, please contact Luke Xiao at +86 181 0268 7478.

l For after-sales issues, please contact Martin Fung at +86 135 9059 2902.

2. Communication Channels

 We will maintain communication with you through email and online support channels. If you have any questions or require assistance, please feel free to reach out to us at any time.

3. Expected Response Times

While there may be slight delays in response times during the National Day and Mid-Autumn Festival holidays, we will do our utmost to respond to your queries and requests within 24 hours.

4. Business Resumption

 We plan to resume normal business operations on October 5, 2023, following the conclusion of the holiday period, to continue providing you with high-quality services.

We appreciate your trust and cooperation with AIIFAR, and we sincerely wish you a pleasant celebration during the National Day and Mid-Autumn Festival holidays. If you have any questions or concerns or need further information, please do not hesitate to contact us. We look forward to maintaining our support and delivering outstanding service.

AIIFAR remains dedicated to serving you with excellence, and we extend our warmest wishes for a joyful celebration during the National Day and Mid-Autumn Festival holidays. For any inquiries or additional information, please feel free to contact us. We anticipate continuing our partnership and providing you with exceptional support.